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Annals of Library and Information Studies (ALIS) >
ALIS Vol.49 [2002] >
ALIS Vol.49(4) [December 2002] >
| Title: | MEASURING QUALITY MANAGEMENT LEVEL WITH REFERENCE TO ISO 9000 AND TQM FOR SPECIAL LIBRARIES IN INDIA |
| Authors: | Verma, R K |
| Issue Date: | Dec-2002 |
| Publisher: | CSIR |
| Abstract: | The main objective of the study is to assess the
impact of six factors viz., status of library; size of
ALIS units; sector of organization (administrative
control); type of organization (major fields of
activities); resources; and quality awareness level
(as independent variables) on Quality
Management Level (OML) of special libraries in
India. The QML is represented by nine key
activities of libraries viz, Commitment by
management/leadership; Education & Training;
Services standards; Processes standards;'
Customers' survey; Quality manuals; suggestion/
feedback systems; Quality circles; and Individual
ethics for management and learning treated as
dependent variables. In the study, the empirical
data was collected through a questionnaire from
a sample population of special libraries in India.
A TQM based approach was followed by using
modified form of European, Quality Model.
Presents the findings on QML and its variations
among special libraries in India and establishes
knowledge on associative patterns between QML
and six factors. The results of the survey reveal
that (or proper performance measurement of LIS
sector, OML depends upon a TQM oriented
instrument concludes that QML is closely
associated with innovation and reorganization
process rather than streamlining and securing
routine functions and processes which would be
a conservative approach for successful Quality
Management in libraries. |
| Page(s): | 141-163 |
| ISSN: | 0975-2404 (Online); 0972-5423 (Print) |
| Source: | ALIS Vol.49(4) [December 2002]
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