NISCAIR Online Periodicals Repository

NISCAIR ONLINE PERIODICALS REPOSITORY (NOPR)  >
NISCAIR PUBLICATIONS >
Research Journals >
Annals of Library and Information Studies (ALIS) >
ALIS Vol.49 [2002] >
ALIS Vol.49(4) [December 2002] >


Title: MEASURING QUALITY MANAGEMENT LEVEL WITH REFERENCE TO ISO 9000 AND TQM FOR SPECIAL LIBRARIES IN INDIA
Authors: Verma, R K
Issue Date: Dec-2002
Publisher: CSIR
Abstract: The main objective of the study is to assess the impact of six factors viz., status of library; size of ALIS units; sector of organization (administrative control); type of organization (major fields of activities); resources; and quality awareness level (as independent variables) on Quality Management Level (OML) of special libraries in India. The QML is represented by nine key activities of libraries viz, Commitment by management/leadership; Education & Training; Services standards; Processes standards;' Customers' survey; Quality manuals; suggestion/ feedback systems; Quality circles; and Individual ethics for management and learning treated as dependent variables. In the study, the empirical data was collected through a questionnaire from a sample population of special libraries in India. A TQM based approach was followed by using modified form of European, Quality Model. Presents the findings on QML and its variations among special libraries in India and establishes knowledge on associative patterns between QML and six factors. The results of the survey reveal that (or proper performance measurement of LIS sector, OML depends upon a TQM oriented instrument concludes that QML is closely associated with innovation and reorganization process rather than streamlining and securing routine functions and processes which would be a conservative approach for successful Quality Management in libraries.
Page(s): 141-163
ISSN: 0975-2404 (Online); 0972-5423 (Print)
Source:ALIS Vol.49(4) [December 2002]

Files in This Item:

File Description SizeFormat
ALIS 49(4) 141-163.pdf1.01 MBAdobe PDFView/Open
 Current Page Visits: 1057 
Recommend this item

 

National Knowledge Resources Consortium |  NISCAIR Website |  Contact us |  Feedback

Disclaimer: NISCAIR assumes no responsibility for the statements and opinions advanced by contributors. The editorial staff in its work of examining papers received for publication is helped, in an honorary capacity, by many distinguished engineers and scientists.

CC License Except where otherwise noted, the Articles on this site are licensed under Creative Commons License: CC Attribution-Noncommercial-No Derivative Works 2.5 India

Copyright © 2012 The Council of Scientific and Industrial Research, New Delhi. All rights reserved.

Powered by DSpace Copyright © 2002-2007 MIT and Hewlett-Packard | Compliant to OAI-PMH V 2.0

Home Page Total Visits: 593068 since 06-Feb-2009  Last updated on 18-Sep-2014Webmaster: nopr@niscair.res.in