NISCAIR Online Periodicals Repository

Research Journals >
Journal of Scientific and Industrial Research (JSIR) >
JSIR Vol.65 [2006] >
JSIR Vol.65(06) [June 2006] >

Title: An implementation and usability evaluation of automatic cash-payment system for hospital
Authors: Yang, Hui-Jen
Lay, Yun-Long
Tsai, Chung-Ho
Keywords: Complexity
Innovation diffusion theory
Perceived service quality
Relative advantage
Technology acceptance model
Issue Date: Jun-2006
Publisher: CSIR
Abstract:  Most hospitals have the information system to deal with the register, billing and payment process in Taiwan. The payment mechanism is mainly by cash that is counted by the counter clerks. In order to lessen the workload of counter clerks and reduce the patient’s waiting time for speeding up the payment process, this study thus implemented a hospital automatic cash-payment (HACP) system. An experimental evaluation was also conducted to survey the perceptions of patient’s feeling about the system. The results displayed that relative advantage of system, complexity of system and perceived service quality of system have significantly effected on behavioral intention of HACP system use. Perceived service quality has most predictive power to the behavioral intention of system use. Behavioral intention of HACP system use has in turn positively effected on actual system use of HACP system.
Page(s): 485-494
ISSN: 0975-1084 (Online); 0022-4456 (Print)
Source:JSIR Vol.65(06) [June 2006]

Files in This Item:

File Description SizeFormat
JSIR 65(6) 485-494.pdf146.65 kBAdobe PDFView/Open
 Current Page Visits: 123 
Recommend this item


Online Submission of Articles |  NISCAIR Website |  National Knowledge Resources Consortium |  Contact us |  Feedback

Disclaimer: NISCAIR assumes no responsibility for the statements and opinions advanced by contributors. The editorial staff in its work of examining papers received for publication is helped, in an honorary capacity, by many distinguished engineers and scientists.

CC License Except where otherwise noted, the Articles on this site are licensed under Creative Commons License: CC Attribution-Noncommercial-No Derivative Works 2.5 India

Copyright © 2015 The Council of Scientific and Industrial Research, New Delhi. All rights reserved.

Powered by DSpace Copyright © 2002-2007 MIT and Hewlett-Packard | Compliant to OAI-PMH V 2.0

Home Page Total Visits: 165048 since 01-Sep-2015  Last updated on 27-Jun-2016Webmaster: