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|Title:||EFFECT OF SERVICE QUALITY ON POST-VISIT INTENTIONS: THE CASE OF A LIBRARY|
|Authors:||Banwet, D K|
|Abstract:||The quality of services offered in an academic library has been investigated in this paper. Service quality, consumer satisfaction and post-visit intentions have been measured. The effect of service quality on post-visit intentions has been examined in a causal path framework. The study indicates that although the perceived service performance generally matches user's expectations, a lot can be done to improve the quality of the services being delivered. Improvement in the quality of services increases the level of satisfaction of the user. Satisfied users intend to re-visit the library and advice others to visit it.|
|ISSN:||0975-2404 (Online); 0972-5423 (Print)|
|Appears in Collections:|| ALIS Vol.47(2) [June 2000]|
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