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Journal of Scientific and Industrial Research (JSIR) >
JSIR Vol.66 [2007] >
JSIR Vol.66(02) [February 2007] >
| Title: | Managing quality of R & D organization through ISO 9001 certification |
| Authors: | Sarkar, Amalesh
Sarkar, Tapas |
| Keywords: | Continual improvement
Customer satisfaction
Key process indicator
Quality management system |
| Issue Date: | Feb-2007 |
| Publisher: | CSIR |
| Abstract: | With the increase in complexity and globalization, business environment has made R & D very important to an
organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an
organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system
irrespective of its activities. This paper discusses some of the benefits of ISO 9001 quality management system (QMS) to
manage the functions of any organization, including R & D, and implementing the same in an organization with particular
reference to ‘Continual Improvement’ and ‘Customer Satisfaction’, which have been highlighted in the said standard. |
| Page(s): | 124-127 |
| ISSN: | 0022–4456 |
| Source: | JSIR Vol.66(02) [February 2007]
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