NISCAIR Online Periodicals Repository

NISCAIR ONLINE PERIODICALS REPOSITORY (NOPR)  >
NISCAIR PUBLICATIONS >
Research Journals >
Journal of Scientific and Industrial Research (JSIR) >
JSIR Vol.66 [2007] >
JSIR Vol.66(02) [February 2007] >


Title: Managing quality of R & D organization through ISO 9001 certification
Authors: Sarkar, Amalesh
Sarkar, Tapas
Keywords: Continual improvement
Customer satisfaction
Key process indicator
Quality management system
Issue Date: Feb-2007
Publisher: CSIR
Abstract: With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper discusses some of the benefits of ISO 9001 quality management system (QMS) to manage the functions of any organization, including R & D, and implementing the same in an organization with particular reference to ‘Continual Improvement’ and ‘Customer Satisfaction’, which have been highlighted in the said standard.
Page(s): 124-127
ISSN: 0022–4456
Source:JSIR Vol.66(02) [February 2007]

Files in This Item:

File Description SizeFormat
JSIR 66(2) (2007) 124-127.pdf51.44 kBAdobe PDFView/Open
 Current Page Visits: 639 
Recommend this item

 

National Knowledge Resources Consortium |  NISCAIR Website |  Contact us |  Feedback

Disclaimer: NISCAIR assumes no responsibility for the statements and opinions advanced by contributors. The editorial staff in its work of examining papers received for publication is helped, in an honorary capacity, by many distinguished engineers and scientists.

CC License Except where otherwise noted, the Articles on this site are licensed under Creative Commons License: CC Attribution-Noncommercial-No Derivative Works 2.5 India

Copyright © 2012 The Council of Scientific and Industrial Research, New Delhi. All rights reserved.

Powered by DSpace Copyright © 2002-2007 MIT and Hewlett-Packard | Compliant to OAI-PMH V 2.0

Home Page Total Visits: 588485 since 06-Feb-2009  Last updated on 18-Sep-2014Webmaster: nopr@niscair.res.in