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JSIR Vol.66(02) [February 2007] >

Title: Managing quality of R & D organization through ISO 9001 certification
Authors: Sarkar, Amalesh
Sarkar, Tapas
Keywords: Continual improvement
Customer satisfaction
Key process indicator
Quality management system
Issue Date: Feb-2007
Publisher: CSIR
Abstract: With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper discusses some of the benefits of ISO 9001 quality management system (QMS) to manage the functions of any organization, including R & D, and implementing the same in an organization with particular reference to ‘Continual Improvement’ and ‘Customer Satisfaction’, which have been highlighted in the said standard.
Page(s): 124-127
ISSN: 0022–4456
Source:JSIR Vol.66(02) [February 2007]

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