http://nopr.niscair.res.in/handle/123456789/4028 Search the Channel search http://nopr.niscair.res.in/simple-search http://nopr.niscair.res.in/handle/123456789/7510 Title: CUSTOMER'S PERCEPTION OF SERVICE QUALITY IN LIBRARIES <br/> <br/>Authors: Manjunatha, K; Shivalingaiah, D <br/> <br/>Abstract: Service quality assesses performance of products and services from customers' perspective. A library has both tangible products and intangible services. Assessing Service quality as management technique is of recent origin and new to Library and Information Science (LIS) professionals. Today, the library customers are open to multiple sources of information and expect quality material within shortest possible time irrespective of the format of information. The web technologies and commercial information service providers have impelled libraries to be customer focussed for their survival. Proper understanding of customers perceptions along service quality dimensions is essential for LIS professionals to recognize the customer expectations. Aligning the products/services to meet customer expectations would result in reduced gaps in perceptions of service quality In this paper, the authors briefly explain the concept of service quality; trace its development and highlight some of the results of an empirical study on service quality in academic libraries is presented <br/> <br/>Page(s): 145-151 http://nopr.niscair.res.in/handle/123456789/7509 Title: INFORMATION TECHNOLOGY ADOPTION IN LIBRARIES OF KERALA: A SURVEY OF SELECTED LIBRARIES IN THIRUVANANTHAPURAM <br/> <br/>Authors: Jeevan, V. K. J <br/> <br/>Abstract: The paper presents the results of a questionnaire based survey conducted among the premier libraries in the Thiruvananthapuram city of Kerala to assess the Information Technology adoption in these libraries. Results reveal that the libraries are very positive about the use of IT in libraries and many of the libraries are IT intensive. <br/> <br/>Page(s): 137-144 http://nopr.niscair.res.in/handle/123456789/7508 Title: CATALOGUING NEEDS NEW DIMENSIONS <br/> <br/>Authors: Sen, B.K <br/> <br/>Abstract: While cataloguing a multi-authored publication according to AACR II, the names of second author onwards are dropped in case there are more than three authors (two authors in the case of CCC) responsible for the book. The same is the case with the collaborators. It is argued that in the changed context brought about by information technology, there is no need to drop any of the authors l collaborators responsible for the book Inclusion of all the authors l collaborators in the catalogue will ensure giving credit to all of them. Moreover, this will help a great deal in the compilation of a personal bibliography based on library catalogues. Quite often need arises to search a catalogue with place of publication, publisher, year of publication, language of the document and so on. Sometimes, it also becomes necessary to search from a book, a portrait, an illustration of a famous building, a rare map not available in the general atlases, and so on. It is suggested that all these data available in a catalogue should be made searchable in a computerised catalogue. <br/> <br/>Page(s): 133-136 http://nopr.niscair.res.in/handle/123456789/7507 Title: REGIONAL COLLABORATION IN S&T AMONG SOUTH ASIAN COUNTRIES <br/> <br/>Authors: Gupta, B.M; Munshi, Usha Mujoo; Mishra, P.K <br/> <br/>Abstract: Science and technology is being practiced today in a collaborative manner with participation of scientists from different disciplines, institutions and countries. To combat the problems of pollution, environment, energy, biodiversity, health, nutrition, etc., many countries in the world, particularly the developing countries, need the cooperation and support of other countries. Thus, collaboration in S& T is fast emerging as the keyword in the scientific world. Most South Asian countries and India in particular had recognized the importance of international scientific collaboration quite early and consider it as an important instrument for their development of S& T. As a result, these countries have signed a number of collaboration agreements on S& T among themselves. In this paper a study on the outputs of S& T collaborations among South Asian countries is presented through the analysis of co-authored research papers published during the period 1992-1999 in the journals covered by the Science Citation Index. The study analyzes these collaborations from various angles, viz., nature, S&T areas, institutions involved and their impact on individual fields. It has been observed that out of the five South Asian countries -India, Bangladesh, Pakistan, Sri Lanka and Nepal - India had comparatively stronger collaborative linkages with all other South Asian countries. The collaborations among Pakistan, Bangladesh, Nepal and Sri Lanka, however, are very small. India's linkages with Bangladesh cover the major broad areas in S& T, and the co-authored papers resulting out of these collaborations had high values of impact factor. India's collaboration with other fellow South Asian countries had been quiet narrow and restricted to few subject areas. Need for further cooperation is highlighted in newly emerging areas of S& T. <br/> <br/>Page(s): 121-132